Welcome to Team Project


tailored software solutions


Tel: + 353 1 6420000

Privacy

Team Project design, implement and support cost-effective tailored software solutions using existing market leading software packages and development tools. We utilise existing off-the-shelf software products (such as CRM or Accounts Packages), develop around and integrate to them in order provide our clients with a software solution tailored to their needs at a fraction of the cost and time required for ground-up bespoke solutions. We carefully examine our clients work processes and listen to their requirements to design user friendly, tailored solutions that complement existing workflows. Post-implementation training and ongoing user support ensures the successful implementation and longevity of the final solution. We lend our years of experience across many industry sectors, so our clients get the most from their software investment.

At Team Project, we are committed to maintaining the trust and confidence of our clients in relation to Data Protection.

Personal Information

The security of your personal information is very important to us. We follow GDPR standards to protect the personal information submitted to us. All our staff are certified in GDPR compliance from the Irish Academy of Computer Training (IACT) Visit IACT . All our devices are protected by ESET Endpoint Encryption Visit ESET.

If you have any questions about the security of your personal information, you can contact us at privacy@teamproject.ie

Our Suppliers

During our sales, implementation and support processes, we share basic contact information such as your name, position and email address with our main suppliers namely SuperOffice CRM View SuperOffice CRM Privacy Policy and SAGE View SAGE Privacy Policy

Our Website

Our website uses Cookies. These cookies allow us to recognise and count the number of visitors to our website, discover how visitors move around our website, and to track the content that visitors view. This is all done without personally identifying who you are. We utilise Google Analytics to track both visitor numbers and visitor activity.
Contact forms on our website use Formspree https://formspree.io/ for data submission.  View Formspree Privacy Policy

Our Sales Process

During our sales process we may add some basic information about you to our CRM Solution (SuperOffice CRM) such as name, address, mobile phone number, email address. At this point you will be emailed to confirm that you consent to us holding this data . This email will allow you to change your preferences, so you can manage if and how we contact you in future.

Project Scoping and Implementation

Before we begin to work with you we will contact you by email to ask permission to hold any data required to scope or implement the solution. Once the project is live any data we have collected will be deleted after an agreed time frame. We will contact you to confirm this has been completed as part of the final project sign off.

Customer Support

When a support ticket is registered in our database we store the name, email address and telephone number of the person who has submitted it. We also keep details of the support case in our database for the purposes of building our knowledgebase of past issues. Any new contacts registered in our database are emailed to confirm that it is ok to store their personal information. This email allows users to change their preferences and manage how we contact them in future.
In the process of remotely supporting our customers, we use the following remote management tools:
TeamViewer View Teamviewer Privacy Policy
LogMeIn View LogMeIn Privacy Policy

 

During the sales, implementation and support stages of our interaction with you we use SuperOffice CRM. View SuperOffice CRM Privacy Policy

email and SMS

Part of our solution is marketing and transaction email delivery. We use Mailgun as an SMTP provider. View Mailgun Privacy Policy

We use Textlocal as a SMS Provider. View Text Local Privacy Policy

Individual Rights

You are entitled request to view, amend, or delete the personal information that we hold about you. Please email us at privacy@teamproject.ie and we will quickly accommodate your request.

Modification of the Privacy Policy

We reserve the right to change or modify this Privacy Policy at any time .

Get in touch

Unit A6, Celbridge M4 Business Park, Celbridge, Co Kildare, Ireland.

    +353 1 6420000
   info@teamproject.ie
   support@teamproject.ie

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